Our Returns Policy
At Resin Market, we strive to provide our customers with high-quality Resin Bound Aggregate and associated products. However, if you are not completely satisfied with your purchase, we offer a returns policy to ensure that you can shop with confidence. This policy is in compliance with the requirements of the law for e-commerce sales in the UK.
Return eligibility:
- Products must be returned within 14 days of receipt of the product
- Products must be unused and in their original packaging
- Products must be returned with all relevant documentation, including the original invoice
- Custom-made or special order products are not eligible for return
How to return a product:
- Contact Resin Market customer service team to initiate a return.
- Provide your order number and the reason for the return.
- You will receive a returns authorisation number, which must be included with the returned product.
- Package the product carefully and send it back to Resin Market at the address provided.
- Resin Market will inspect the returned product upon receipt.
Refunds:
Once the product has been received and inspected, Resin Market will process a refund within 14 days.
Refunds will be issued to the original payment method used for the purchase.
Shipping costs are non-refundable.
Exchanges:
If you would like to exchange a product, please follow the returns process and place a new order for the desired product.
This returns policy is subject to change at any time. If you have any questions, please contact Resin Market customer service team.
